Tecate & Summer's Discotienda - TSDiscos.com - Frequently Asked Questions


Specializing In Rare, Promo and Out-of-Print Latin Music Collectibles!

Tecate & Summer's Discotienda

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FREQUENTLY ASKED QUESTIONS Preguntas Frecuentes
General Questions: • How do I contact you? • How can I have my fansite added to your store? • Why choose TSDiscos? • What do the conditions New, Mint, Good, Loved etc. mean? • I am not familiar with some of the terms you use. Do you have a glossary? • How do you find all the collectibles for your store? • How do you set a price for an item? • I noticed you changed a price on an item, why? • I do not see the item I want in your store, can you get it for me? • Do your collectibles ever go on sale?	Preguntas Generales: • ¿No entiendo inglés? • ¿Cómo contactarnos? • ¿Cómo incluyo mi sitio a sus sitios del interés?
Ordering: • How do I place an order? • Do I have to pay at the time I place my order? • What do I do if an error occurs during checkout? • Can I send you my order in an email? • How do I add or make changes to my order? • How do I cancel my order?	Pedidos: • ¿Cómo puedo comprar en TSDiscos?
Searching / Browsing: • How do I search for my favorite artist? • My search found too many items, how can I narrow my search? • What is a Keyword Search?	Buscar:
Payments: • What payment methods do you accept? • What countries are approved to use Paypal? • How do I send you a payment through Paypal.com? • How do I pay with a check or money order? • How do I pay with cash? • How do I pay with Western Union? • How do I pay with Store Credit? • How long do I have to send payment for my order? • What happens if I don't pay? • What if I need more time to pay? • I received an error when trying to pay with PayPal?	Pagos:
Shipping: • What shipping methods do you offer? • How much is shipping within the U.S.A. and Puerto Rico? • How much is International shipping outside the U.S.A.? • When will you ship my order? • How will I know when my order has been shipped? • How long does it take for my order to arrive once it has been shipped? • What are the optional services you offer? • How can I track my order? • What do I do if my Insured package arrives damaged or gets lost?	Envio:
Returns, Refunds, and Store Credit: • Something is wrong with my order, what should I do? • My package got lost, how do I get my money back? • My order arrived damaged, how do I get my money back? • You sent the wrong item, how can I return it? • I ordered the wrong item, can I return it? • How do I return an item for a refund or store credit? • My CD is defective, can I return it or get my money back? • What do I do if the item I received is in a much worse condition than was listed? • I have store credit, how do I use it? • Can I get a refund of my store credit?
Troubleshooting • Text boxes are showing up yellow like this: • I received an error when trying to pay with PayPal?
How do I contact you? You can chat live with us if we are online by clicking the chat button on the right side è of every page. You can view all our contact information on this page: Tecate & Summer's Discotienda - Contact Information Back to Top How can I have my fansite added to your store? If you are a customer of TSDiscos, meaning you have purchased collectibles from us, you can request to have your website or fansite added to our store fansite area. If your banner is the correct dimensions, we will have your banner rotate on our front page. Your site needs to be about Latin artist or relate to Latin music in some way. You also need to either be the webmaster or own the website you are requesting. You cannot refer a friend's website. In order to be approved, you must be listed on the website as either the owner or webmaster. If your site offers goods or services for sale, you must be in good standing with us for approval. Back to Top Why choose TSDiscos? We could offer a catalog of 300,000 items and you can send us your hard earned money not knowing if or when we will get your items in stock and ship them to you. We personally hate ordering something from a store and then two weeks later be told the item is backordered since they don't physically have it stock. We wait another eight weeks later be told that they cannot get the item because it is discontinued. We KNEW it was discontinued, that is why we ordered it! Like most stores that boast to carry hundreds of thousands of items, they have limited or no physical store stock on hand, they only place a list of outdated or inaccurate catalogs up on their website and then after you order and pay for the item, they try and get it for you. By the time you find out that the store cannot get the item you ordered, it is weeks or months later. At our store you can be sure the items we list in stock on our website we physically have here, so if you have a question about an item, we can actually hold it in our hands and tell you about it. We carry items from the U.S. as well as many other countries so we save you the trouble of having place orders from many stores from different countries. When you purchase items individually from each store, not only do you have to give out your credit card information to each store, you are having pay individual postage from each place and then you wait a questionable amount of time for your orders to arrive. Like most of you, we are located in the U.S. so you get your order in days instead of weeks. Most other stores online only take credit cards, but with us you can pay with many different forms of payment . Many of our customers have also said that they prefer buying from us, a licensed business, at set prices rather than try their luck with online auctions from people trying to get the most amount money out of their buyers. Even reliable and fair sellers on auction websites only specialize in one country or one type of product so you still have the inconvenience of going through more than one seller or store to get your items while still paying separate postage costs. And most importantly, we are collectors just like you so we know how difficult it can be to get certain items. When we began collecting Latin Music we were frustrated that there was not a single store that offered different kinds of pop and rock music collectibles from countries all over the world. We also had a hard time getting help in English! Over the years of collecting, we have gained valuable experience and are now able to provide a service that we saw a need for. Even to this day we do not know of any other store that caters to Latin music collectors on the scale and variety that we do. Our paycheck is in the form of music, magazines, posters, and videos. Our profit goes to pay all our store expenses and then right back into finding more Latin Music. This is the level of dedication that we have towards you, your collection and our store. This why we believe our customers choose us... besides, the free photos* don't hurt either! when available Back to Top What do the conditions New, Mint, Good, Loved etc. mean?* We grade all of our items so you will know the condition of the item you are buying. We try to give an honest evaluation of both the inside and outward appearance together using the following non-standard grading scale. We have also included the Goldmine (industry standard) grade in pink. NEW = ANY: New and still sealed. A sealed item may not be mint! MINT = NEAR MINT: An unsealed new item, or if used, then cosmetic wear is barely noticeable. GOOD = EXCELLENT/VG+: Noticeable wear but still in overall good condition. Vinyl may have few pops but no skips. This would be the condition of an average used item. LOVED = GOOD/FAIR: It was someone's favorite before it came to us and you can tell. Heavy cosmetic and surface wear. Vinyl still plays but with some static and pops. VERY LOVED = POOR: Horribly bad condition. Parts missing. Extensive writing on cover. Severe water and/or sun damage. If vinyl, will snap, crackle and pop. + / - : Plus or negative sign emphasizes the condition, Negative (-) means "Near/Almost", and a Positive (+) means "Very/Above" (MINT- : Near Mint, GOOD+: Very Good) Back to Top I am not familiar with some of the terms you use. Do you have a glossary? You can find descriptions and pictures for many of the formats we carry by clicking on any of the format buttons at the top of this page. Some of the other terms used on our site or while talking with us you can find in our Glossary. Back to Top How do you find all the collectibles for your store? We have a network of suppliers made up of wholesale distributors, retail stores, independent sellers, friends, and other collectors. Some collectibles are imported, while other items actually require us to physically travel to a specific City or Country and look for those items. Some of the best items we have ever located for ourselves and the store were found by physically searching out those items. We personally like hand picking our stock as opposed to ordering from a catalog. This way we always get exactly what we are looking for. Back to Top How do you set a price for an item? This is a complicated question. For in print items, it is the cost of the item, our shipping costs, the difficulty to obtain, and the demand for the item. For out-of-print or promotional items it is more complex. We take into consideration the market value of the items (market value is the price that the majority of collectors are willing to pay for this item. Market Value is closely tied to Demand), the difficulty level and time it takes for us to get the item, the cost of the item, and the demand. When it comes to rare or old collectibles you are paying for the service of us locating the item for you along with it's market value more than anything else. With this equation, sometimes items can cost more to get than they are actually worth. We always make an effort to sell items as close to their market value when possible. Back to Top I noticed you changed a price on an item, why? We try to keep our prices as stable as possible so they do not fluctuate often. If you notice the price of an item has been raised higher, it is usually because that item has either; become out-of-print, the quantities we have in stock have become very low and we do not think we can get more in easily, or the market value has increased. If you notice a price has been lowered and it is not during a sale, it is usually due to a better price from our supplier, excess stock, or decrease in market value. Back to Top I do not see the item I want in your store, can you get it for me? Possibly. If you do not see an item in our store and you would like for us to try and get it for you. Please use this link to email us. Back to Top Do your collectibles ever go on sale? Yes, of course. We have an Annual storewide sale every Fall, usually in October. We discount everything in our store from 5% - 75% off. The sale lasts for 10 days and is a huge event anticipated by so many of our customers. Back to Top How do I place an order? STEP 1 - SHOPPING Once you have found an item you want to order you must place the item in your Shopping Cart by typing in the quantity of the item you want to order in the box provided: Qty: and then select the "Add to Cart" button: A message will appear on the top of your page to confirm that your item has successfully been added to your Shopping Cart. Continue this process until you have selected all the items you want to order from our store. STEP 2 - SHOPPING CART Once you are done selecting the items you want to place an order for you are ready to review your shopping cart by clicking on the link at the top or bottom of the page. You may delete or change the quantities of the items in your cart at this time. If you would like to add any of our optional shipping services, such as Signature Confirmation, Insurance, or Registered Mail, please add this to your order. For insurance, select the appropriate insurance amount for your order. We HIGHLY recommend that you take measures to protect your order during shipment. Once you are satisfied with your selections, you may now proceed with the Checkout process by clicking the Checkout Button: STEP 3 - SIGN IN The next page will ask you for your email address and password if you are a Returning Customer so that you can retrieve your shipping information. If you are a First Time Customer, you must fill out the fields that ask for your order information such as your address, phone number, email address as well as the address you would like your order shipped to. First time customers will then be asked to choose a password. This will allow you to Sing In the next time you order so you will not have to type in your personal information again. Click on the Continue Button: STEP 4 - SHIPPING ADDRESS INFORMATION This next page, New customers will need to provide your shipping information for your order. If you have already ordered through our website in the past, you will see a drop down menu allowing you to select which address you want your order shipped to. If you wish for your billing address to be the same, just make sure the box is check at the bottom of the form. Once complete, click on the Continue Button: STEP 5 - SHIPMENT SUMMARY The next page will show you a summary of your order and you must select which method you want your order to be shipped. At this time, all orders are shipped via the United States Postal Service (USPS), therefore selec