*when available
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What do the conditions New, Mint, Good, Loved etc. mean?
We grade all of our items so
you will know the condition of the item you are buying. We
try to give an honest evaluation of both the inside and outward appearance
together using the following non-standard grading scale. We have
also included the Goldmine (industry standard) grade in pink.
NEW
= ANY:
New and still sealed. A sealed item may not be mint!
MINT =
NEAR MINT: An unsealed new
item, or if used, then cosmetic wear is barely noticeable.
GOOD =
EXCELLENT/VG+: Noticeable
wear but still in overall good condition. Vinyl may have few pops
but no skips. This would be the condition of an average used item.
LOVED =
GOOD/FAIR: It was someone's favorite before it came to us and
you can tell. Heavy cosmetic and surface wear. Vinyl still plays but
with some static and pops.
VERY LOVED
=
POOR: Horribly bad condition. Parts
missing. Extensive writing on cover. Severe water and/or sun damage.
If vinyl, will snap, crackle and pop.
+ / -
: Plus or negative sign emphasizes the condition,
Negative (-) means "Near/Almost", and a Positive (+) means
"Very/Above" (MINT- : Near Mint, GOOD+: Very Good)
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I am not familiar with some of the terms
you use. Do you have a glossary?
You can find descriptions and pictures for
many of the formats we carry by clicking on any of the format
buttons at the top of this page. Some of the other terms used on our site
or while talking with us you can find in our
Glossary.
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How do you find all the collectibles for your store?
We have a network of suppliers made up of wholesale
distributors, retail stores, independent sellers, friends, and other
collectors. Some collectibles are imported, while other items
actually require us to physically travel to a specific City or
Country and look for those items. Some of the best items we have
ever located for ourselves and the store were found by physically
searching out those items. We personally like hand picking our
stock as opposed to ordering from a catalog. This way we
always get exactly what we are looking for.
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How do you set a price for an item?
This is a complicated question. For in print items, it is the cost
of the item, our shipping costs, the difficulty to obtain, and the
demand for the item. For out-of-print or promotional items it is
more complex. We take into consideration the market value of the
items (market value is the price that the majority of collectors are
willing to pay for this item. Market Value is closely tied to
Demand), the difficulty level and time it takes for us to get the
item, the cost of the item, and the demand. When it comes to rare
or old collectibles you are paying for the service of us locating
the item for you along with it's market value more than anything
else. With this equation, sometimes items can cost more to get than
they are actually worth. We always make an effort to sell items as
close to their market value when possible.
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I noticed you changed a price on an item, why?
We try to keep our prices as stable as possible so they do not
fluctuate often. If you notice the price of an item has been raised
higher, it is usually because that item has either; become
out-of-print, the quantities we have in stock have become very low
and we do not think we can get more in easily, or the market value
has increased. If you notice a price has been lowered and it is not
during a sale, it is usually due to a better price from our
supplier, excess stock, or decrease in market value.
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I do not see the item I want in your store, can you get it for me?
Possibly. If you do not see an item in our store and you would like
for us to try and get it for you. Please use this link to
email us.
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Do your collectibles ever go on sale?
Yes, of course. We have an Annual storewide sale every Fall,
usually in October. We discount everything in our store from 5% -
75% off. The sale lasts for 10 days and is a huge event anticipated
by so many of our customers.
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How do I place an order?
STEP 1 - SHOPPING
Once you have found an item you want to order you must place the
item in your Shopping Cart by typing in the quantity of the item you
want to order in the box provided: Qty:
and then select the "Add to Cart" button:
A message will appear on the top of your page to confirm that your
item has successfully been added to your Shopping Cart. Continue
this process until you have selected all the items you want to order
from our store.
STEP 2 - SHOPPING CART
Once you are done selecting the items you want to place an order for
you are ready to review your shopping cart by clicking on the
link at the top or bottom of the page. You may delete or change the
quantities of the items in your cart at this time. If you would like
to add any of our optional shipping services, such as Signature
Confirmation, Insurance, or Registered Mail, please add this to your
order. For insurance, select the appropriate insurance amount
for your order. We HIGHLY recommend that you take measures to
protect your order during shipment. Once you are
satisfied with your selections, you may now proceed with the
Checkout process by clicking the Checkout Button:
STEP 3 - SIGN IN
The next page will ask you for your email address and password if
you are a Returning Customer so that you can retrieve your shipping
information. If you are a First Time Customer, you must fill out the
fields that ask for your order information such as your address,
phone number, email address as well as the address you would like
your order shipped to. First time customers will then be asked to
choose a password. This will allow you to Sing In the next time you
order so you will not have to type in your personal information
again. Click on the Continue Button:
STEP 4 - SHIPPING ADDRESS INFORMATION
This next page, New customers will need to provide your shipping
information for your order. If you have already ordered
through our website in the past, you will see a drop down menu
allowing you to select which address you want your order shipped to.
If you wish for your billing address to be the same, just make sure
the box is check at the bottom of the form. Once complete,
click on the Continue Button:
STEP 5 - SHIPMENT SUMMARY
The next page will show you a summary of your order and you must
select which method you want your order to be shipped. At this
time, all orders are shipped via the United States Postal Service (USPS),
therefore select USPS where you see this dropdown menu:
. Once you select the carrier, a second drop down
menu will appear:
Each shipping method available in the menu will also
note the cost of postage for your order. You cannot continue
until you select from one of the available shipping methods. (If you
wish to pick up your order in person, please contact us before
placing your order so you can receive some instructions.)
After selecting your shipping preference, you will be able to see
your entire order total. Now you can select how you want to
pay using the following information:
Once you see how you would like to pay, select PAYPAL , CHECK,
CASH, MONEY ORDER, or WESTERN UNION from
the drop down menu:
You may now click
to go to the next step.
STEP 6 - PAYMENT METHOD = PAYPAL, PAY
INSTANTLY with a CREDIT CARD or Paypal account.
If you selected Paypal, you will go to
the Paypal payment pages. You will have the option to log into
your Paypal account and pay for your order. If you do not have
a Paypal account or do not want to use your Paypal account, you can
select to pay with a credit card. Complete the instructions on
the Paypal pages. Once payment has been completed, it is VERY
IMPORTANT that you choose to "RETURN TO MERCHANT SITE". If you do
not do this final step, you will NOT complete your order.
STEP 7 - ORDER COMPLETED
Upon returning to our website you will
see your order number appear and you may review the order you just
completed. You will also receive an email confirming your order was
successfully processed. If you exit Paypal without returning
to our website, we will receive your payment and not know what it is
for. If this happens, you must contact us immediately to ensure that
we reserve the items you paid for.
STEP 6 - PAYMENT METHODS - (MONEY ORDER, CASH, CHECK, WESTERN UNION)
If you do not want to use a credit card or a Paypal account, you may
choose from any of the other available payment methods.
Please understand that we do not automatically reserve items that
are not paid for instantly. Once you have declared your
expected form of payment, you may click on the
button to finalize your order.
STEP 7 - ORDER COMPLETED
The final page with your order number will appear and you
shall receive a order confirmation via email shortly. If you did not
pay for your order during checkout, your order confirmation will
tell you where to send your payment.
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Do I have to pay at the time I place my order?
You do not have to pay at the time you place your order UNLESS you
choose to pay with a Credit Card or Paypal. If you choose
another form of payment please make sure to get your payment to us
in a timely manner since items will not be considered sold until
payment is received.
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What do I do if an error occurs during checkout?
If you continually receive errors please contact us at
orders@tsdiscos.com . We will
work with you to help you complete your order.
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Can I send you my order in an email?
While we prefer you to order though our website you can order via
phone or email.
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How do I add or make changes to my order?
If you have already placed your order and have not paid you can
change your order by contacting us via email, please do not
duplicate your order online. If you have paid
for your order you cannot make changes. Chances are we have
already shipped your order.
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How do I cancel my order?
You can cancel your order at anytime as long has you have not
already paid for that order. If you place an order and decide
you want to cancel it PLEASE contact us to let us know not to expect
your payment.
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How do I search for my favorite artist?
On the top of our site you will find a drop down
menu known as our Artist Catalog - Catalogo De Artistas.
Click on that bar and an entire list of
all the artists we carry in our store will display. Just select the
artist you want and you will be taken to the Artist Category Page.
To find magazines or music compilations that contain articles or
songs on your artists, use the "Keyword Search" Box on the left side
of your page. Type in your artist name and click on the Search
button. The results will display not only all the items in your
artist's category but also bring up every item in which your
Artist's name comes up in the description. If your artist has a
first and last name be sure to select Exact Phrase or All Words
below. Otherwise if you are searching for Ana Gabriel, you will get
results for Ana Torroja and Juan Gabriel.
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My search found too many items, how can I narrow my search?
You can use our "Advanced Search"
to narrow your search to show results within a specific Artist, Format
(CD, vinyl, magazines...etc), Condition, Price range or any
combination of those fields. If you missed a previous set of New
Arrivals, you can also use the "Added to Inventory Between" fields
to only display items we have added to our store within the time
frame you specify.
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What is a Keyword Search?
The keyword search is a quick way to find items that contain a
specific word or words in our catalog. It is a great way to find
products that have a specific "keyword" in the artist category name,
product title, format, short and long descriptions. Some common
keywords used are artist name, magazine name, album name, song
title, mix, remix and remixes. You can use this search for anything
you are trying to find music or other collectibles on. If you
are searching with multiple words please mark one of the boxes below
the search to limit your results.
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What payment methods do you accept?
We accept the following Credit
Cards: VISA, MasterCard, Discover and American Express. You
can also use Paypal to pay with a credit card or eCheck. We also
accept money orders, checks (order held 10-15 days to clear before
shipping), cash (at your own risk), and Western Union
(request information for this option). In
some cases we will accept Bank Transfers and Deposits. Please
contact us if you need to use this method.
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What countries
are approved to use Paypal?
The following link has the current list of countries available to
use Paypal to process their credit card or open an account with
Paypal. Paypal is always adding more countries so check back
periodically if you country is not on the list.
http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside
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How do I send you a payment through Paypal.com?
Once you have selected "Paypal" as your payment method, you will be
directed to a secure area of Paypal where you have the option of
using your Paypal account or a credit card without going logging
into your Paypal Account. Just follow the payment instructions
in the Paypal website. Once you have submitted payment, it is
VERY IMPORTANT for you to select "Return To Merchant Website" in
order to complete your order!!! If you do not do this we will
receive your online payment but will not have record of what it goes
to!
To use Paypal after you place an order through
our website.
You can charge your VISA, MasterCard, Discover, American Express,
Debit card or send an eCheck by going to
www.Paypal.com ! If you
want to use your credit card without opeing a Paypal account, you
can only do that with our online checkout function when placing your
order. There is no fee for
you to open an account or to send your payment through Paypal. If
you do not already have a Paypal account, you just need to register
at www.paypal.com to charge your order. Then, to send payment via
Paypal, use the following information to fill out the Send Payment
page:
RECIPIENTS EMAIL: DO NOT SEND PAYMENTS, WE ARE CLOSED! YOUR ORDER WILL BE CANCELLED AND PAYMENT REFUNDED.
CURRENCY: U.S. Dollars
TYPE: Goods - Non-Auction
Once you have sent payment, you will instantly receive a receipt via
email from Paypal and we will also receive an email from Paypal
notifying us you have sent us a payment.
NEED ILLUSTRATIONS? GO TO
THE FOLLOWING LINKS FOR ILLUSTRATED DIRECTIONS:
I DO NOT HAVE A PAYPAL
ACCOUNT, BUT I HAVE A CREDIT / DEBIT CARD TO PAY FOR MY ORDER
I HAVE A PAYPAL ACCOUNT AND
WANT TO USE IT TO PAY FOR MY ORDER
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How do I pay with a check or money order?
You can make your check or
money order out to "TECATE & SUMMER'S DISCOTIENDA" then, mail your
payment to:
TECATE & SUMMER'S DISCOTIENDA
SOMEWHERE IN HOUSTON
sOMEWHERE IN TEXAS
U.S.A.
If available, write your order number on the
check/money order. We prefer that you print out the order
confirmation and send it with your payment, but if you do not have a
printer, you can just write your name and email address on a paper
so we can look up your order. We only accept checks and money
orders in U.S. Dollars and issued by a U.S. bank or institution.
Orders paid for with a check will not be shipped
until 10 to 15 DAYS
AFTER the
check payment has been received so we can allow sufficient time for
our bank to contact us in case the check did not clear. This check
policy applies to everyone who pays for their order with a check
regardless of how many times you have paid for your order with a
good check. If you do not want to delay your order, either pay with
an eCheck via Paypal.com or use any of our non-check payment methods
available. We charge $5 on all returned checks we receive to cover
our bank fees for a returned check. Customers who pay with a bad
check may not pay with a check on any future orders. We reserve the
right to refuse service to anyone who writes a bad check.
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How do I pay with cash?
You can send cash in U.S. currency at your own risk.
We recommend that you send any cash payments via Certified or
Registered mail for more security. If you would like to pay in
Mexican Pesos or Euros please email us for a total. We are not
responsible for payments lost in the mail. Mail payment to:
TECATE & SUMMER'S DISCOTIENDA
SOMEWHERE IN HOUSTON
SOMEWHERE IN TEXAS
U.S.A.
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How do I pay with Western Union?
If you plan to pay with Western Union please make sure that this
method of payment is available in your area BEFORE you place your
order. You and find a Western Union agent near you by visiting
www.WesternUnion.com or use their online service to send us
money. Once you have selected a location that offers the Western
Union Money Transfer Service, you will need to fill out a form that
ask for the following information:
RECEIVER (First Name, Last Name):
DON'T SEND A PAYMENT, WE ARE CLOSED
EXPECTED PAYOUT LOCATION (City, State, Country):
Houston, Texas,
USA
FORM OF IDENTIFICATION (if asked): Yes, Texas Driver's License
IMPORTANT!!! If you are not paying in U.S.
Dollars, then you must find out what the Western Union currency
exchange rate is BEFORE you send your payment to make sure you send
the correct amount for your order. Once your have sent your
payment, you must write stating the amount you have sent along with
the "Money Transfer Control Number", usually 10 numbers, as well as
your name, address, and phone number.
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How do I pay with Store Credit?
If you have store credit with us please request a coupon code for
your credit. You can then use your credit on any order by
entering the code when prompted during checkout.
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How long do I have to send payment for my order?
You can take as long as you want to pay for an order if you are not
paying with a Credit Card or Paypal. We do not automatically reserve items
while waiting for payment unless requested. We recommend you
pay within 5 to 7 days of placing your order. The longer you take to
pay the greater the chance is that your items will be sold out
before your payment arrives.
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What happens if I don't pay?
Your order will be automatically canceled in 72 hours, unless we
receive notice that payment has been sent or submitted. We would prefer for
you to contact us to cancel your order instead of just not paying
for it.
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What if I need more time to pay?
If you feel your payment will not arrive before someone else
purchases the items you ordered, you can request for us to reserve
your items for a specific amount of time. We will not
automatically reserve orders, you must request for your items to be
reserved. We will only reserve orders that payment has already
been sent to us. If you have mailed your payment you
need to provide us with a scan of your receipt for postage or money
order stub. If you made a bank deposit or transfer please scan
a copy of the receipt and email it to us.
If your order is above $100, we do have a layaway service available
in which you pay 50% of your order total (before shipping and taxes)
upfront. You then have 60 days to pay the balance [please read
our Layaway Policy for details]. If your order is less than $100 or
you cannot pay the 50% layaway deposit, simply cancel your order and
replace it at a later time when it is possible for you to pay.
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I received an
error when trying to pay with PayPal?
We're sorry if you are having problems using our website
and/or Paypal. Below is a list of common problems and how to address
them. If none of these solutions addresses your problem, please
email support@tsdiscos.com
and we'll do what we can to help you.
What if I get this message after entering payment
information into Paypal?
|
Your payment session has
expired. To complete this transaction, you will need
to enter your information again. |
If you are getting this message and you entered information
in a timely manner, that probably means that you don't have
cookies turned on properly in your web browser. To access
secure websites, like PayPal.com, your web browser must be
configured to accept cookies. For more information about how
to enable cookies, click here.
If you have your browser enabled to accept cookies, some
browsers dislike frames in conjunction with secured pages.
Try proceeding through checkout without any frames.
You can right-click on "checkout" and select "open link in
new window". You will then go through the checkout without
the top frame.
What if I get this message after attempting to pay via my
Paypal account?
|
You must log in before you
access this page. |
If you are getting this message after clicking on the "Pay"
button from your PayPal account, that probably means that
you don't have cookies turned on properly in your web
browser. To access secure websites, like PayPal.com, your
web browser must be configured to accept cookies. For more
information about how to enable cookies,
click here.
What if I get this message after entering payment
information into Paypal?
|
Our records indicate that
this email address and credit card are already
registered to an existing PayPal account. To
complete this transaction, please enter a different
credit card and email address.
To log in to your existing PayPal account, please
click the Login button below. |
If you are getting this message, that means that you
attempted to use a credit card that was already registered
to a PayPal account. When using PayPal, if you have a credit
card registered to a PayPal account, you MUST
login in your PayPal account instead of paying via the
credit card. However, if you have another credit card that
is not linked to a PayPal account, you may enter that
information.
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What shipping methods do you offer?
We ship using the United States Postal Service for Priority mail,
Express mail, parcel mail and International Airmail. We are not
responsible for lost or damaged items during shipment, this is the
responsibility of the USPS. For this reason we HIGHLY recommend to
have your package sent Insured with Signature Confirmation,
Registered or Express for the safest and most secure forms of
shipping.
U.S. CUSTOMERS: Standard
shipping is via USPS Priority Mail with FREE Delivery Confirmation.
Delivery confirmation simply allows you to view delivery status at
the USPS website. For an additional $1.75, you may purchase
Signature confirmation which allows you to check delivery status
online, but also requires your package to be signed for in order to
be delivered which means your package would not be left unattended
at the shipping address. All packages can be insured in order to
reimburse you in case your package is lost or damaged during
shipping. Insurance is $1.65 for coverage up to $50, $2.05 up to
$100 plus $1 for each hundred dollar increment above $100 per
package. For the same security, but with faster delivery, U.S.
customers have the option of purchasing Express Mail.
Without Insurance, you have no recourse against lost or damaged
orders during shipping!
INTERNATIONAL CUSTOMERS:
Standard shipping is via USPS International Airmail. For the most
secure shipping method, Registered mail ($10.15 + postage) is
available for packages under 4 pounds which includes up to $40
insurance coverage. Over 4 pounds, some International customers may
pay for Insured Parcel Post (rates vary). For orders valued over
$40, it is mandatory to have International orders shipped using
Global Express Mail if you want to have your entire $40+ order
Insured! You may also use Global Express Mail instead of Registered
Mail if service is available to your city. The value of the order
must be declared on the package. We are not responsible for any
customs charges requested by your country. There is no recourse
against lost or damaged orders during shipping if you do not have
your package shipped via Registered Mail or Express Mail. If you
wish to have your order shipped by another carrier like DHL, FedEx,
or UPS, you may write us requesting us to do so, but there will be
handling charges
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How much is shipping within the U.S.A. and Puerto Rico?
USPS PRIORITY
MAIL WITH FREE DELIVERY CONFIRMATION (2-3 Day
average) begins at $4.60 for up to one pound and then is zone rated
for anything above 1 lb. Below is a short list of prices up to 5
pounds to locations in the USA and Puerto Rico. To find your zone,
go to this link
here
and type "78505" in requested field. Then look up your zone by the
first 3 digits of your ZIP Code. You may also go directly to the
USPS website and use their
Postage
Calculator.
|
up to 1 pound
|
$4.60 |
$4.60 |
$4.60 |
$4.60 |
$4.60 |
$4.60 |
$4.60 |
|
up to 2 pounds |
$4.60 |
$4.90 |
$5.30 |
$6.20 |
$6.55 |
$7.00 |
$7.50 |
|
up to 3 pounds |
$5.05 |
$5.70 |
$6.40 |
$8.25 |
$9.10 |
$9.65 |
$10.55 |
|
up to 4 pounds |
$5.70 |
$6.65 |
$7.70 |
$10.20 |
$11.10 |
$12.20 |
$13.45 |
|
up to 5 pounds |
$6.30 |
$7.55 |
$8.90 |
$11.90 |
$12.90 |
$14.35 |
$15.85 |
USPS INSURED PRIORITY
MAIL WITH FREE DELIVERY CONFIRMATION (2-3 Day
average) begins at $6.25 for up to a 1lb and then is zone rated for
anything above a pound. Below is a short list of prices up to 5
pounds to locations in the USA and Puerto Rico. To find your zone,
go to this link
here
and type "78505" in requested field. Then look up your zone going by
the first 3 digits of your ZIP Code. You may also go directly to
the USPS website and use their
Postage
Calculator.
|
up to 1 pound
|
$6.25 |
$6.25 |
$6.25 |
$6.25 |
$6.25 |
$6.25 |
$6.25 |
|
up to 2 pounds |
$6.25 |
$6.55 |
$6.95 |
$7.85 |
$8.20 |
$8.65 |
$9.15 |
|
up to 3 pounds |
$6.70 |
$7.35 |
$8.05 |
$9.90 |
$10.75 |
$11.30 |
$12.20 |
|
up to 4 pounds |
$7.35 |
$8.30 |
$9.35 |
$11.85 |
$12.75 |
$13.85 |
$15.10 |
|
up to 5 pounds |
$7.95 |
$9.20 |
$10.55 |
$13.55 |
$14.55 |
$16.00 |
$17.50 |
USPS INSURED PRIORITY
MAIL WITH SIGNATURE CONFIRMATION (2-3 Day average) begins
at $8.00 for up to a 1lb and then is zone rated for anything above a
pound. If your order is insured for over $50.00 a signature is
required but not always taken. Signature Confirmation is
$1.75.
USPS EXPRESS MAIL
(overnight to "most" U.S. Locations) begins at $16.25 to locations
in the USA and Puerto Rico. There is automatically $100 insurance
coverage included. Insurance above this amount is extra.
|
Up to 8 ounces
(half a pound) |
$16.25 |
|
Over 8 ounces up
to 2 pounds |
$19.50 |
|
Up to 3 pounds |
$21.40 |
|
Up to 4 pounds |
$24.50 |
|
Up to 5 pounds |
$27.60 |
To have your order shipped via First Class mail or
by an independent carrier (DHL, UPS, or FedEx) you may write us and
request your preferred form of shipping however, there will be
additional handling charges.
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How much is International shipping outside the U.S.A.?
Prices vary country to country. We offer standard international
Airmail and Global Priority Mail. For more security, we also offer Registered Airmail
(includes insurance up to $40), Insured Priority Mail (to select
countries), and Insured Express Mail (includes $100
Insurance). Insurance coverage over $100 for Express mail will be
extra. Please go to this International Postage Calculator link,
select your country and then type in the estimated weight of your
order in pounds (1Kg = 2 pounds, and 16 ounces = 1 pound). You will
be then shown a selection of methods of shipping and their prices
according to your country. All international customers are
responsible for any customs duties on your order if your country
requests them. If you would like for us to give you an estimate,
please send an email to us stating what country you are from, what
you want to order (CD's, magazine, etc.) and how many of each
item.
All prices listed are starting prices for postage for ONE CD,
additional items will increase the weight of your package and
increase the cost of postage! We can provide you a more accurate
shipping quote if you can tell us what you are considering to buy.
SHIPPING - MEXICO:
*USPS Standard Airmail [7-14 day average delivery] $2.84 and up
*USPS Registered Airmail [10-20 day average delivery] $12.99 and up
*USPS Global Priority Mail [5-14 day average delivery] $16.50 and up
*USPS Insured Global Express Mail [5-10 day average delivery, NOT
guaranteed] $25.50 and up
SHIPPING - ARGENTINA:
*USPS Standard Airmail [7-14 day average delivery] $5.40 and up
*USPS Registered Airmail [10-20 day average delivery] $15.55 and up
*USPS Global Priority Mail [5-14 day average delivery] $18.00 and up
*USPS Insured Global Priority Mail [5-14 day average delivery]
$20.40 and up
*USPS Insured Global Express Mail [5-10 day average delivery, NOT
guaranteed] $30.00 and up
SHIPPING - SPAIN:
*USPS Standard Airmail [7-14 day average delivery] $5.40 and up
*USPS Registered Airmail [10-20 day average delivery] $15.55 and up
*USPS Global Priority Mail [5-14 day average delivery] $20.00 and up
*USPS Insured Global Priority Mail [5-14 day average delivery]
$22.40 and up
*USPS Insured Global Express Mail [5-10 day average delivery, NOT
guaranteed] $30.50 and up
SHIPPING - ALL OTHER COUNTRIES & REGIONS
NOT LISTED: please inquire for quotes to your country.
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When will you ship my order?
AFTER receiving your payment, we usually ship
orders within 72 hours unless you paid your order with a check. If
there is any other delay in processing your order, we will contact
you.
If you paid with a check, you must wait
10-15 days before we ship
your order to allow enough time for your check to clear since it
takes our bank 2 weeks to notify us of a returned check. This check
policy applies to everyone who pays for their order with a check
regardless of how many times you have paid for your order with a
good check. If you do not want to delay your order, either pay with
an eCheck via Paypal.com or use any of our non-check payment methods
available.
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How will I know when my order has been shipped?
After we have returned from mailing your order, we will update your
order status online and/or contact you via email and inform you that
your order has been shipped. If applicable, we will provide you the
Delivery Confirmation, Signature Confirmation , Express Mail, or
Registered Mail numbers so you can track your package.
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How long does it take for my order to arrive once it has been shipped?
Priority Mail takes an average of 2-3 days, but is not guaranteed.
Express Mail to the U.S. and Puerto Rico is Overnight/Next Day if
sent before the post office cutoff time and delivery time guaranteed
to "MOST", but not all locations. We will notify you what the post
office guarantees for your package in the email to inform you that
your order has been shipped. For international locations,
absolutely NO delivery times are
guaranteed due to possible delays in customs, even for Express
Mail!! The average time for standard airmail is approximately 10-15
days. Express Mail can take anywhere from 5-10 days. We have known
both airmail and Express mail to take as long as 3-4 weeks to arrive
if held up in customs. We usually ask you to contact us 30 days
after shipping your order if you have not received your Registered
Mail or Express Mail package.
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What are the optional services you offer?
INSURANCE: Protects you from
lost or damaged items during shipping
DELIVERY CONFIRMATION:
Allows you to check the delivery status of your Priority Mail
package online (U.S. and Puerto Rico locations only)
SIGNATURE CONFIRMATION:
Requires a signature for the package to be delivered and allows you
to check the delivery status of your Priority Mail package online
(U.S. and Puerto Rico locations only).
EXPRESS MAIL: Fast, usually
overnight to 2 day arrival from the time of shipping. Package
will even be delivered on Sundays! $100 of insurance included
with Express Mail.
REGISTERED AIRMAIL:
The most secure form of delivery for International packages
that are under 4 pounds. This method is more secure than Express
Mail because each person who handles your package along its delivery
route must sign for it and is personally responsible for the package
getting to its next destination. Insurance coverage islimited to
$40.
INTERNATIONAL EXPRESS MAIL: For
international deliveries Express mail is the only way your package
can be sent WITH FULL INSURANCE if the
value of your order is over $40. International Express Mail does
not guarantee delivery by a specified date. For "guaranteed"
delivery dates, please inquire to see if Global Express Guaranteed
is available to your city and country.
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How can I track my order?
You can log into your account and check on the status of your order.
Clients in the U.S. and Puerto Rico can use their Delivery or
Signature Confirmation number to track packages at the USPS
website (link below). U.S. and International EXPRESS Mail packages can be
tracked "along" their delivery route at the USPS site. You cannot
"track" international Registered Airmail packages online... We are
only allowed to file an inquiry form and wait for a response in the
mail on the status of your package should you suspect your package
is lost.
To track your Priority Mail with Delivery /
Signature Confirmation or Express Mail package go here:
USPS -
Track & Confirm
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What do I do if my Insured package arrives damaged or gets lost?
First, let us clarify that we are not responsible for
any packages that are lost or damaged during shipping so we HIGHLY
recommend to have your package insured. Without insurance we would
not be able to assist you if your order became damaged or lost
during its delivery. With insurance, it is the sole responsibility
of the USPS to reimburse you the cost of your order should anything
happen to your package.
If you received your insured package damaged,
please take it to your post office immediately and file a
claim. You MUST take the original box/packaging along with all its
contents with you to the post office. Insured packages are stamped
"Insured" or have a blue insurance bar code label. The invoice
included with your order can be used to establish the value of the
damaged item(s). When signing for your package, we suggest that you
inspect your package for any signs of damage to the box before
accepting it. If you notice any damage, it is a good idea to open
your package immediately and inspect your order for any shipping
damage that may have occurred with the postal carrier as a witness
to having received your package damaged. For the post office to
reimburse you cost of a damaged item, your package or item must have
received the damage in the care of the USPS during its delivery to
you.
If you have not received your insured package and
suspect it to be lost, please use your Delivery / Signature
Confirmation Number or Express Mail number to check up the status
of your order online
USPS -
Track & Confirm first. If the USPS website does not show that
your package has reached its destination, you will need to wait 30
DAYS before we can file an insurance claim on your lost package. If
after 30 DAYS you have not received your package, please write us
stating you have not yet received you order and we will send you
some paperwork to fill out, sign, and mail back to us. Only the
sender, us, can file insurance claims on lost packages. Once we
receive the signed claim form back from you, we will submit the
claim to our local post office. If the claim is approved and the
insured value is $50 or less, we will receive your reimbursement
immediately. If the insured value is over $50 the claim must be
processed at the USPS headquarters in St. Louis which usually takes
90 days to process. After a $50 or more insurance claim is
approved, they will send a check to reimburse the cost of your
order. We will notify of the results of your insurance claim as
soon as we know. We are happy to scan copies of any paperwork or
claim results we receive from the USPS to verify the approval or
unapproved insurance claim.
For more complete information about filing an
insurance claim with the US Postal Service, you may go directly to
the USPS website:
http://www.usps.com/cpim/ftp/pubs/pub122.htm
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Something is wrong with my order, what should I do?
If something is wrong with your order, please contact us immediately
(within 3 days of receiving your order) informing us exactly what is
wrong with you order. Common problems are:
My package got lost, how do I get my money
back?
My order arrived damaged, how do I get my money back?
You sent the wrong item, how can I return it?
I ordered the wrong item, can I return it?
How do I return an item for a refund or store credit?
My CD is defective, can I return it or get my money back?
What do I do if the item I received is in a much worse condition
than was listed?
If you have a different problem with your order, contact us by phone
or email and explain what is wrong with your order.
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My package got lost, how do I get my money back?
First, let us clarify that we are not responsible for
any packages that are lost or damaged during shipping so we
automatically have your package insured. Without insurance we would
not be able to assist you if your order became damaged or lost
during its delivery. With insurance, it is the sole responsibility
of the USPS to reimburse you the cost of your order should anything
happen to your package.
If you have not received your package and suspect
it to be lost and you Signature Confirmation, or Express Mail
number, please look up the status of your order online
USPS -
Track & Confirm first. If the USPS website does not show that
your package has reached its destination, you will need to wait 30
DAYS before we can file an insurance claim on your lost package. If
after 30 DAYS you have not received your package, please write us
stating you have not yet received you order and we will send you
some paperwork to fill out, sign, and mail back to us. Only the
sender, us, can file insurance claims on lost packages. Once we
receive the signed claim form back from you, we will submit the
claim to our local post office. If the claim is approved and the
insured value is $50 or less, we will receive your reimbursement
immediately. If the insured value is over $50 the claim must be
processed at the USPS headquarters in St. Louis which usually takes
90 days to process. After a $50 or more insurance claim is
approved, they will send a check to reimburse the cost of your
order. We will notify of the results of your insurance claim as
soon as we know. We are happy to scan copies of any paperwork or
claim results we receive from the USPS to verify the approval or
unapproved insurance claim.
For more complete information about filing an
insurance claim with the US Postal Service, you may go directly to
the USPS webite:
http://www.usps.com/cpim/ftp/pubs/pub122.htm
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My order arrived damaged, how do I get my money back?
First, let us clarify that we are not responsible for
any packages that are lost or damaged during shipping so we
automatically have your package insured. Without insurance we would
not be able to assist you if your order became damaged or lost
during its delivery. With insurance, it is the sole responsibility
of the USPS to reimburse you the cost of your order should anything
happen to your package.
If you received your package damaged, please take
it to your post office immediately and file a claim. You
MUST take the original box/packaging along with all its contents
with you to the post office. Insured packages are stamped "Insured"
or have a blue insurance bar code label. The invoice included with
your order can be used to establish the value of the damaged item(s).
When signing for your package, we suggest that you inspect your
package for any signs of damage to the box before accepting it. If
you notice any damage, it is a good idea to open your package
immediately and inspect your order for any shipping damage that may
have occurred with the postal carrier as a witness to having
received your package damaged. For the post office to reimburse you
cost of a damaged item, your package or item must have received the
damage in the care of the USPS during its delivery to you.
For more complete information about filing an
insurance claim with the US Postal Service, you may go directly to
the USPS website:
http://www.usps.com/cpim/ftp/pubs/pub122.htm
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You sent the wrong item, how can I return it?
We do make mistakes occasionally when packaging
orders. If we send you the wrong item, first contact us
immediately, within 3 days of
receiving your order. Generally if we sent you the wrong item, we
still have the correct item here in stock and we will exchange the
items at no cost you. After contacting us, simply return the item
and we will send you the correct item and in most cases we will
reimburse you the return shipping costs since the mistake was on our
part.
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I ordered the wrong item, can I return it?
It is your responsibility to read the descriptions of our products
BEFORE placing an order. If you have
any questions regarding the item not explained in the description,
please ask them before ordering. When you receive your order
confirmation, you must review your order to make sure all the items
listed are what you wanted to order. You cannot return any item
that you ordered incorrectly once it is paid for. You can only
return items that WE accidentally listed incorrectly on the website
or if we sent you the wrong item.
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How do I return an item for a refund or store credit?
First contact us!! Once you have been approved to return an item,
please package it in the same care as we sent it to you and return
it to us within 10 days to our
postal address.
In many cases, we will reimburse you the return shipping charges.
We request that you insure the item you are returning. If the item
is lost or damaged during the return shipping, we will not issue you
a refund or credit. Once we receive the item, we will inspect it
and issue you the appropriate credit, refund, or exchanges. In rare
cases, if we feel that the item is not in the same condition as we
sent to you, or that the item being returned is not the same item
you bought from us, we will not issue any refund or exchanges and it
will be necessary for you to pay the cost of shipping to have your
item returned.
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My CD is defective, can I return it or get my money back?
If your item (CD, Cassette, Vinyl) was open or used and there is
something wrong with it that causes it not to function in the manner
it should and its condition is GOOD- or higher, you can return the
item for either a replacement (if available), refund, or credit.
Your item must be returned in its original state.
If your item was NEW (still sealed) and you open
it, we will NOT accept it as a return regardless of the defect. The
only way you can 100% protect yourself from receiving a defective
NEW item is to allow us (after we have received your
payment) to open your NEW item and inspect/play it before shipping
it to you, however, this would then mean that it will no longer be
sealed. You would still be expected to pay the NEW price value for
this item if you request this defect inspection. While manufacture
defects are rare here in the U.S., it has been our experience that
they are more common in items from other countries. At present, our
distributor only allows returns on incorrect CD's, NOT defects.
This is the same for many stores we buy from on items more than a
few months old. We hope in the future to be able to accept
defective returns, but at present we cannot. We suggest if you have
a defective item that you purchased sealed to contact the record
label directly and inquire about a refund.
NOTE TO COLLECTORS:
If you ordered a sealed/new item that was supposed to have certain
tracks, bonus tracks, or lacks some tracks, then the item is not
what you ordered and you should contact us. In rare instances, we
will allow a refund or partial refund. This does not include tracks
out of order or bonus tracks not clearly listed on the outer
packaging since we have no way of knowing without opening the CD and
reading the print run number on the actual playing CD.
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What do I do if the item I received is in a much worse condition than
was listed?
We try to grade all of our items
accurately and fairly. During the grading process we might overlook
some major damage or in the packing process we may ship the wrong
condition item. If you feel that the item you received is not in
the condition you ordered (according to our grading scale) and there
was no apparent damage during shipping, please contact us within 3
days of receiving your order. If we sent the wrong condition item or
we overlooked some "major" damage, you can send the item back to us
as carefully packaged as we sent you your order and we will replace
it with the same item in the proper condition. If we do not have
the item in the condition you ordered, we can either issue you a
refund once we receive the item back or you can keep the item and we
will adjust the price for the condition you received and refund or
credit you the difference. We reserve the right to refuse returns
if we feel the item returned is not the same item that we sent or if
it is not the original state we shipped it in.
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I have store credit, how do I use it?
You can use store credit to purchase anything in our store or to
prepay for a backordered item. We will issue you a coupon code
for your store credit to use on your next order. Once credit is
applied to a specific item or order it is considered sold removed
from inventory as if it was paid for in cash.
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Can I get a refund of my store credit?
Your store credit is your money. You can request a full or partial
refund at any time. Refunds can be made in the form of cash (under
$10), check, or Paypal. We can also refund your credit in the form
of a money order, but at your cost to purchase the money order
(about $1) which would be deducted from your refund amount. If your
store credit is due to a trade, you can only receive 20% back as a
refund. The rest of your trade store credit will need to go towards
a purchase.
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Text boxes are showing up
yellow like this:
You most likely have a GOOGLE taskbar installed into your browser
with the AUTOFILL feature turned on. Any text box that Google
thinks it can autofill information for you will show up in yellow.
This AUTOFILL feature can be disabled simply by doing these simple
steps:
1) In your GOOGLE taskbar, click on the "OPTIONS" button
2) The "Toolbar Options" window will appear and should already show
your "Browsing" feature options.
3) In the "Productivity" section UNclick the "Autofill" feature,
then click ok.
If you are unable to resolve this issue, please
contact us by email and tell us your browser type and if you have
any extra taskbars on your browser (yahoo, msn, etc).
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